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This Privacy Policy describes how Aussie Auto Alerts Pty Ltd ("we," "us," or "our") collects, uses, and shares personal information of users of our site and our online platform. We are located at 22 Innovation Drive, Suite 402, Melbourne, Victoria, 3000, Australia.

Information We Collect

We collect information about you in the following ways:

Information You Provide to Us: We collect information you provide directly to us. This includes:

Contact Information: Your name, address, phone number, and email address when you register for an account, request information, or contact us for support.
Vehicle Information: Information about your vehicle(s) that you choose to provide in order to use our customizable car alert systems, GPS tracking, and vehicle security software. This may include Vehicle Identification Number (VIN), make, model, and year.
Account Information: Usernames, passwords, and other security credentials.
Payment Information: If you purchase our services, we collect payment information such as credit card details. Note that payment processing may be handled by a third-party payment processor with its own privacy policies.
Communications: Records of your communications with us, including emails and chat logs.
Alert Preferences: The specific types of alerts you choose to receive and the settings you configure for those alerts.

Information We Collect Automatically: We automatically collect information about your use of our services, including:

Device Information: Information about the device you use to access our site, such as the hardware model, operating system and version, unique device identifiers, and mobile network information.
Location Information: We may collect location data from your vehicle or device if you have enabled location services. This is crucial for the proper function of our GPS tracking and alert features.
Usage Data: Information about how you use our services, such as the pages you visit, the features you use, the time and date of your visit, and other diagnostic data.
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our site. You can control the use of cookies through your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

Providing and Improving Services: To provide, maintain, and improve our services, including our customizable car alert systems, GPS tracking, and vehicle security software.
Personalization: To personalize your experience with our services, such as customizing alerts based on your preferences and vehicle information.
Communication: To communicate with you about our services, including sending you alerts, updates, and promotional materials.
Security: To protect the security of our services and prevent fraud.
Analytics: To analyze how users use our services and to improve our services.
Legal Compliance: To comply with applicable laws and regulations.
Customer Support: To provide customer support and respond to your inquiries.
Marketing: To send you marketing communications about our products and services. You can opt out of receiving marketing emails at any time.

Sharing Your Information

We may share your information with the following categories of recipients:

Service Providers: We share information with third-party service providers who provide services on our behalf, such as payment processing, data analytics, email marketing, and hosting. These service providers are contractually obligated to protect your information.
Business Partners: We may share information with our business partners who offer products or services that may be of interest to you.
Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
Affiliates: We may share information with our affiliates.
In Connection with a Business Transaction: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Encryption: We use encryption to protect sensitive information transmitted online.
Access Controls: We restrict access to your information to authorized personnel only.
Security Audits: We conduct regular security audits to identify and address vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information.
Objection: You have the right to object to our processing of your personal information.
Restriction: You have the right to restrict our processing of your personal information.
Data Portability: You have the right to receive your personal information in a portable format.
Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
Complaint: You have the right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us at 22 Innovation Drive, Suite 402, Melbourne, Victoria, 3000, Australia.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at 22 Innovation Drive, Suite 402, Melbourne, Victoria, 3000, Australia.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the "Last Updated" date at the top of this Privacy Policy. Your continued use of our services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at 22 Innovation Drive, Suite 402, Melbourne, Victoria, 3000, Australia.

Last Updated: October 26, 2023